Terms of Service

WOS is software for running teams and the money and paperwork attached to them: your own teams and units, outsourcing and contractors; payroll and contractor payouts with the accounts, transactions and invoices behind them; documents and e-signing; absences, probations, grades and reviews. Each customer runs on their own installation with their own database.

We are not a bank, a payment institution or a money transmitter, and we do not hold your money. WOS prepares, records and reconciles instructions that you send through your own accounts with providers such as Revolut, Wise and Payoneer, or through your own wallets. Every transfer happens under your agreement with that provider, on their terms, their fees and their timing.

Nothing in the product is legal, tax or accounting advice. Whether a contract, a payout or a document satisfies the law of a particular country is your decision to take, with your own advisers.

You name the administrators. They decide who sees what, and every permission is granted by an explicit rule; anything not granted is refused. You are responsible for the access you hand out and for keeping credentials safe.

Tell us as soon as you suspect an account has been compromised. We will help you contain it; we cannot detect it for you.

You own everything you put into your workspace. We process it to run the service for you and for nothing else — the detail is in our privacy policy, and, where you need one, in a data processing agreement we will sign.

The personal data you upload is about real people: your employees and your contractors. Having a lawful basis to hold it, and telling them you do, is your responsibility as the controller of that data.

• Break the law with it — money laundering, sanctions evasion, financing anything prohibited, or paying anyone you are barred from paying.
• Upload malware, or use the service to attack anything.
• Probe, scan or test our security without written permission, or work around a limit we have set.
• Resell, sublicense or run the service for a third party without our agreement.
• Reverse-engineer the software, except to the extent the law says you may despite this clause.

You confirm that neither you nor the people you pay through WOS are targets of applicable sanctions. If a law we are subject to requires it, we may suspend a workspace or a payout instruction without notice, and we will tell you as soon as we are permitted to.

What you pay, and for what period, is set out in your order form. Subscription fees are invoiced in advance and are not refundable for a period already started. Prices are exclusive of VAT and any other tax, which is added where it applies.

If an invoice goes unpaid, we will chase it before we do anything else. Suspension is a last resort and comes with at least fourteen days’ written notice.

Payout rails, accounting tools, chat and time-tracking integrations, and public blockchain networks are operated by other companies. They have their own terms, their own fees and their own outages, and we are not responsible for how they behave.

A transfer on a public network cannot be recalled once it is broadcast — not by us, and not by anyone. Check the destination before you approve it.

We aim to keep the service available continuously and to announce planned maintenance in advance. Any availability commitment beyond that is the one written in your order form.

The product will change: features are added, and occasionally one is replaced by a better one. We will not remove a feature you are paying for during a paid period without telling you first and offering a way forward.

We keep every right in the software, the interface and the documentation; you get a non-exclusive, non-transferable right to use them for as long as your subscription runs. You keep every right in your own content.

If you send us an idea for the product, we may act on it without owing you anything for it. We will not repeat your confidential information while doing so.

Each of us will protect what the other marks as confidential, or what is obviously confidential, with at least the care we use for our own — and will use it only for this agreement. This lasts three years past the end of the agreement, and indefinitely for anything that is a trade secret.

We warrant that we will provide the service with reasonable skill and care, and that we have the right to license it to you. Beyond that, and to the extent the law allows, the service is provided as it is: we do not warrant that it will be uninterrupted, error-free, or that its output will satisfy the tax or employment law of any particular country.

Neither of us is liable to the other for indirect or consequential loss, or for lost profit, revenue or anticipated savings.

Our total liability under this agreement is capped at the fees you paid in the twelve months before the claim arose.

Nothing here limits liability that cannot be limited by law — including fraud, fraudulent misrepresentation, and death or personal injury caused by negligence.

Either of us may end the agreement at the end of a subscription period by giving thirty days’ notice, or immediately if the other commits a material breach and does not fix it within thirty days of being asked.

For thirty days after termination you can export your data in a machine-readable form. After that we delete it, backups included, on our normal backup cycle.

We may update these terms. A change that materially affects you takes effect at your next subscription period — never in the middle of one you have already paid for — and we will give at least thirty days’ notice by email and on this page. If you do not accept it, do not renew: the period you have paid for runs to its end on the terms you agreed to.

This agreement is governed by the law of Cyprus, and its courts have exclusive jurisdiction. Before either of us goes to court, we will each put someone senior on a call and try to settle it.

Legal notices: legal@wos.io